This article addresses some of the users’ most common questions to the Actifile support team.
1. How to scan Microsoft 365 files?
Local Microsoft 365 files
Once you install the Actifile agent for Windows or Mac, it scans local MS365 files (such as Word, Excel, and others) like any other files stored on the device.
Need help installing the agent? Refer to our installation guides for Windows or macOS.
Microsoft 365 cloud storage
Actifile agents only scan files stored in Microsoft 365 cloud storage when they sync to a local device.
Use the Actifile Cloud & NAS Agent to scan the entire contents of cloud drives. It can run a one-time scan or provide continuous monitoring.
2. How to set up scan permissions on Mac via MDM?
Refer to the article on Mac scan permissions using MDM.
3. How to enable encryption properly?
Refer to the article on encryption best practices.
4. How to allowlist an application to decrypt files?
Refer to the article on application allowlisting.
5. How to decrypt files for external sharing?
We recommend allowlisting a few trusted paths for external sharing, such as the Outlook client. Outlook supports secure transmission with email encryption while ensuring recipients can access the data. Learn more in our application allowlisting guide.
6. How to troubleshoot automatic decryption issues?
Authorized users should have no difficulty accessing the content of decrypted files. However, sometimes, an encrypted file may not open or display an error. In these cases, please consult the support personnel checklist and troubleshooting guide.
7. How to use AFdecryptor to decrypt files and folders?
Refer to the article on manual decryption.