Support and Troubleshoot

Get help resolving issues with Actifile through troubleshooting guides and support resources.

• Slowdowns and Connection Errors Caused by Security Software Blocking Actifile
• Top 7 Questions Actifile Users Ask: a Support Guide
• Troubleshooting Performance Issues with the Actifile Agent
• High CPU Usage Caused by Cloud Sync Apps (OneDrive, SharePoint, Dropbox)
• Decryption Failure: Guide for Support Personnel
• How to Disable Actifile on a Server Using PowerShell
• Troubleshooting the Agent Installation
• Actifile agent fails to communicate with service – SSL errors
• ‘Windows Installer package’ error message when you try to remove the agent
• Disable the Windows Actifile Minifilter Driver
• User Is Required to (re)Login
• PDF Preview Using Acrobat Fails
• Using AFIsEncrypted to Identify Actifile-Encrypted Files